Ms Jacinta Stewart:

We have developed a new website which has had some 56,000 hits per week for the past few weeks. We have tried to make it as simple and as clear as possible. We have subdivided the grants into the different sections, such as for undergraduates, postgraduates, non-nationals etc. That helps with filling in the forms. We also have a tracker system so one can follow through what is happening. We have a complaints system and also the Oireachtas helpdesk, and our call centre escalates to SUSI head office when there are particular issues.