John Perry (Sligo-North Leitrim, Fine Gael) | Oireachtas source

It seems you had a very difficult job at the start, but I recognise the transformation in recent times. The staff in my office tell me that the response times for feedback have been perfected in the past academic year. Do you have information that can be easily disseminated on merchandise for the student population? What happens in cases of force majeure? Many students are not familiar with filling out application forms and there has been a huge drop in the number of refusals, to 5%. Do you provide simplified material at the point of sale that explains to parents what they are entitled to and what they have to do?