Ms Jacinta Stewart:

We try to be flexible around the timeframe on appeals. We try not to go into the formal appeals process if there is a problem arising and we think we can sort it out. I mentioned the internal review earlier on. I am not sure why that suddenly appears to be so rigid. There is also the student grants appeals board and the Ombudsman. We do not hold people really tightly to the appeals deadline but maybe there was an exception or something happened in that case. I do not know the answer but we will revert to the Deputy.