Arthur Spring (Kerry North-West Limerick, Labour) | Oireachtas source

I will make a point to Mr. Byrne about first-time buyers and those who are going back in to try to secure family homes. There is a power-distance relationship that has evolved as a result of the crisis. When customers go to a bank, the relationship element is not as strong as it used to be. I note some customers have stated that they are looking at identifying a person in the bank who will help them navigate through the process. It is not appropriate for customers who are neither economists nor bankers, nor experienced in purchasing loans for mortgages, to have a telecommunications relationship rather than an individual relationship in which they can ask questions and sit down with staff. Where is AIB in this regard and what is it doing to ensure that customers are being prudent and provided with the correct advice?