Finian McGrath (Dublin North Central, Independent) | Oireachtas source

It sounds like low level complaints should be dealt with. In every other job and position that people work in, 90% of complaints can often be dealt with and buried or got off the pitch, so to speak. Can Ms O'Loan give examples of places where there is a higher percentage of resolution? Are there examples of good practice available in terms of how low level complaints are treated?