Baroness Nuala O'Loan:

My understanding is that the legislation says that the officer must consent to the process and that only 1% of complaints here are dealt with in this form because the majority of officers do not consent. This is something on which GSOC gave evidence. When I left my post of Police Ombudsman, we had 11% of complains of that nature being dealt with through informal resolution to the benefit of complainants, officers and the service.