Fidelma Healy Eames (Fine Gael) | Oireachtas source

With respect, all computer generated letters are programmed and there is a way to stop them being issued. We need empathy to be introduced into the system. The Central Bank has done good work on the issue of harassment of customers but one client of mine is still getting four calls a day from one bank. We knew this was happening some time ago, but it is still happening. What will the bank learn from call number three that it has not learned from call number two or one? Will the Central Bank intervene with the banks in regard to behaviour that is unacceptable and unhelpful? Will it intervene in that way?