Professor Patrick Honohan:

I cannot do so, because they cannot micro-manage the issue. The problems the Senator has identified are multiple, such as why the computers generate unnecessary letters. I have no idea why this happens, but one can assume this is because of a deficient operational process which, no doubt, the banks are trying to improve. The banks would like to get it right and do not want to mess around their customers. They may not be as concerned about this as the Senator or I may be, but they would like to get things right. It is an operational challenge.