Oireachtas Joint and Select Committees

Wednesday, 9 April 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Mortgage Arrears Resolution Process: (Resumed) Permanent TSB and AIB

2:05 pm

Mr. David Duffy:

I will make a comment because we have dealt with each other on some cases before and they move in both directions. In the cases the Deputy is mentioning and the parameters he is defining, we offer, as we always do, an engagement on that area just to have a look. Perhaps we agree or disagree, but we could learn from a couple of those examples by sitting down together and understanding whether our process or analytics are the problem or whether it is just an expectation gap between the two parties. We are very happy to do this with the individuals concerned, the committee, Mr. O'Connor and me, as required, because the reason we put so many people in the regions was to try to bring the matter to closure and communicate what would happen and the process to be gone through because we were not adequately staffed or effective enough in that regard. That is our own criticism. We are happy to engage on that level in the particular examples the Deputy is using which I know reference a feeling in the broader church. We might perhaps engage and learn a little from this.

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