Mr. Brendan O'Connor:

Most typically, it is around SME customers and non-mortgage debt. We have well over 1,200 staff spread throughout the country in various areas. The fundamental principle is the concept of affordability and consistency. We have a structure with which the Deputy is familiar under which we say, subject to this being paid, we will compromise on X amount. I do not know I would necessarily agree - although I am sure there are cases - that people do not know what is being asked of them. We issue heads of terms, an agreement that states this is what the deal looks like in outline before we progress it further. There will be a natural tension in such discussions. We will rarely give somebody everything he or she wants and he or she will rarely give us everything we want. That is the nature of compromise and we have very well trained staff, of whom I am very proud. They do a very good job in trying to put in place good solutions. Ours is the only bank, as far as I know, that has a crystal clear process in order that one knows up-front when one signs up exactly what will happen in the next few years. There is no concept of stuff hanging there forever. I can see where a customer or a business may state it is too much for them, but we figure it out on the basis of sustainability. We cannot afford to leave equity behind to the extent that this is taxpayer's money and if we are going to compromise on it, we have to make sure we have optimal recovery. It is a matter of trying to balance this. I take the Deputy's point about the imbalance but as much as possible we try to get this out because a deal cast in such an environment probably does not have much chance of sustaining beyond the first couple of years. It does not make sense for us to overload a deal because it is just going to fall down in a couple of years and we will have to start all over again. Therefore, we try to strike a balance.