Simon Harris (Wicklow, Fine Gael) | Oireachtas source

I welcome Mr. Masding and his colleagues.

He stated Permanent TSB is encouraging lenders with problems to engage with the bank. One way for a lender to engage is by telephoning the bank, which is recorded and which they can access. I wrote to the bank on 21 February with a complaint I had from a member of the public who felt their recorded conversation with the bank had been edited. They categorically said that someone had said that one of the purposes of a letter from the bank was to scare a customer into paying. A Ms Furlong from the bank corresponded with me on 11 March, saying she had investigated the issue and could assure me no call had been edited but there was a known technical issue at the time which had been reported to the Central Bank. What was the known technical issue? How many calls did it affect? Has it been rectified since?