Kieran O'Donnell (Limerick City, Fine Gael) | Oireachtas source

I have a final question before the Chairman calls time on the code of conduct on mortgage arrears. In Chapter 3 dealing with provisions, paragraph 6 states that where a lender sets targets or offers incentives to staff dealing with borrowers in arrears or pre-arrears, the lender must ensure that such staff incentives do not impair the quality of communication with the borrower or how the borrower is treated by the lender and takes into account compliance with the requirements of this code.

Is there an incentive bonus package in place for staff dealing with customers who are in arrears?