Michael Colreavy (Sligo-North Leitrim, Sinn Fein) | Oireachtas source

I thank the representatives from Facebook for appearing before the committee. Its approach differs from that of the previous witnesses in that it has a real identity rule. Can I have a little more detail on how that is enforced? Does Facebook seek telephone numbers or verification that the person is who he says he is. Nearly all Deputies and Senators have a Facebook page. Is there any way of grouping those together in order that people know they are dealing with a Deputy or Senator and not somebody who is purporting to be a Deputy or Senator on the day? Can the representatives talk us through the process? How long does it take to respond to a complaint from a user?

In one of the slides I saw a reference to 13 hours. Was that 13 hours since the message was sent? Is their a target turnaround time to respond to complaints or queries? Can the witness give the committee an idea of the number of pages or accounts that have been shut down in the past year in Ireland?