Mr. Heiner Herz:

I thank the Deputy for her questions. It is all about awareness and the Deputy hit the nail on the head. We had the case of a lady who came to Autoglass with a wind noise issue with her car. We could actually push out the windscreen, but she was completely unaware of how badly fitted it had been. Lack of awareness is the single largest issue. The other problem is that people do not know where they should attend because of a lack of accreditation.