Mr. John Conlan:

We would like our complaints to be much lower and that is what we are going to strive for. We are going to strive to get back to the 2019 levels. We have just been so impacted by Covid in how we could operate and run the offices. I accept people got frustrated with that and our citizens got frustrated with us. More complaints have come in. The complaints break down into two main areas. One is where we have complex citizenship decisions that require a lot of investigation and work. We often get a complaint or follow-up on that. The other one would be the timescales involved.