Written answers
Tuesday, 14 May 2024
Department of Finance
Regulatory Bodies
Jennifer Murnane O'Connor (Carlow-Kilkenny, Fianna Fail)
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235. To ask the Minister for Finance the number of vacant WTE staff, by job title, in the Financial Services and Pensions Ombudsman as of 7 May 2024; the estimated full-year cost of filling these vacancies; when each of those vacancies will be filled, in tabular form; and if he will make a statement on the matter. [21432/24]
Michael McGrath (Cork South Central, Fianna Fail)
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The Financial Services and Pensions Ombudsman (FSPO) is an independent, impartial, fair and free service that helps resolve complaints against financial service and pension providers from consumers and small businesses.
I approved the FSPO'S Workforce Plan in December 2023, which increased the sanctioned staff complement in the FSPO from 90.2 to 128.
I have been informed that arising from the approval of the Workforce Plan, there were 38 further roles to be recruited as part of the recruitment plan. The recruitment plan, which includes anticipated on-boarding dates and the full year cost to the FSPO, based on the anticipated on-boarding dates, is set out below.
15 of the below vacancies have accepted offers of appointment and onboarding dates and, allowing for some of these positions being filled by internal promotion, at end May total anticipated vacancies will be 30.
| Role Title | Grade | Vacancies | Anticipated Onboarding Date | Full year to FSPO (year 2024) based on anticipated start date (at mid-point of scale) |
|---|---|---|---|---|
| Assessment Officer | EO | 3 | May-24 | €104,639 |
| Investigation Officer | EO | 8 | May-24 | €279,037 |
| Admin Support –Investigation Service | EO | 1 | May-24 | €34,880 |
| Legal Services Officer | EO | 2 | May-24 | €69,759 |
| Dispute Resolution Manager | HEO | 1 | Jul-24 | €38,517 |
| HR Manager | HEO | 1 | Jul-24 | €38,517 |
| Strategy Manager | HEO | 1 | Jul-24 | €38,517 |
| Assistant to Deputy Ombudsman | HEO | 1 | Jul-24 | €38,517 |
| Customer Experience and Innovation Manager | HEO | 2 | Jul-24 | €77,034 |
| Investigation Manager | HEO | 5 | Jul-24 | €192,584 |
| Registrar of Providers | HEO | 1 | Jul-24 | €38,517 |
| Legal Services Manager / Team Lead | HEO | 2 | Jul-24 | €77,034 |
| Decision Drafters | AP | 6 | Jun-24 | €378,579 |
| Senior Dispute Resolution Manager | AP | 1 | Jun-24 | €54,121 |
| Financial Controller | AP | 1 | Aug-24 | €45,146 |
| Chief Information Officer | PO | 1 | Jul-24 | €68,346 |
| Senior Manager, ICT | AP | 1 | Sep-24 | €36,171 |
| Registration Officer | CO | 1 | Jul-24 | €18,851 |
| Deputy Ombudsman* | 1 | TBC | €44,223 | |
| Totals | 40 | €1,672,986 |
*Deputy Ombudsman is not recruited by the FSPO
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