Written answers
Tuesday, 14 May 2024
Department of Employment Affairs and Social Protection
Departmental Data
Pádraig O'Sullivan (Cork North Central, Fianna Fail)
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412. To ask the Minister for Employment Affairs and Social Protection further to Parliamentary Question No. 976 of 17 January 2024, if it has an independent company with a service level agreement with the funder, the Citizens Information Board; if the Citizens Information Service has control to set and review their employees’ salary scales; and if she will make a statement on the matter. [21473/24]
Heather Humphreys (Cavan-Monaghan, Fine Gael)
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The Citizens Information Board (CIB) is the statutory body under the aegis of my Department with responsibility for supporting the provision of information, advice and advocacy on a wide range of public and social services.
CIB delivers these functions primarily through funding 22 Service Delivery Companies. These Service Delivery Companies are independent Companies Limited By Guarantee that are governed by voluntary Boards of Directors.
CIB has a Service Level Agreement with each of the eight Citizens Information Service (CIS) companies and with the Citizens Information Phone Service.
Under these Service Level Agreements, the CIS companies agree that the terms and conditions by which staff are to be employed, including salary scales, are as set out in the CIS Staff Handbook. Under these Agreements, the CIS companies also agree to be members of a national Employer/Union Forum.
Through their participation in the national Employer/Union Forum, the CIS companies agree, review and amend nationally the CIS Staff Handbook, with the agreement of CIB, as funder of the companies.
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