Darragh O'Brien (Dublin Fingal, Fianna Fail)
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Customers may complain to Uisce Éireann through their complaints process in a number of ways, which are outlined and available to the public on their website. Please see link (Make a Complaint | Contact | Uisce Éireann (formerly Irish Water)). If a customer is not happy with a response received from Uisce Éireann they have the right to appeal and can escalate this and make a formal complaint to the Commission for the Regulation of Utilities (CRU), as the statutory economic regulator for public water and wastewater services.