Paschal Donohoe (Dublin Central, Fine Gael)
Link to this: Individually | In context | Oireachtas source

I have been in contact with the National Shared Services Office (NSSO) regarding the Deputy’s query on pension payments. The NSSO have informed me that pension related queries can be quite complex which can often necessitate requesting and reviewing an individual’s hard copy personnel file. It may also require engaging with their current local HR unit (or previous where applicable). As a result the turnaround time for responding to queries such as these can vary from a number of days to up to three weeks. As part of the Budget 2024, the NSSO received resources for an additional 16 Full Time Equivalents in the area of HR Services to accommodate demand pressures related to an increased in retirements.

In relation to the individual case raised, the NSSO have informed me that, in respect of the current information request as provided to the NSSO on 14 February 2024, and which relates to a future dated payment, it is currently being investigated with a view to a response being issued directly to the individual over the coming days. The NSSO have assured me that they are doing everything possible to assist the individual with his enquiry and resolve it in a timely manner as possible.