Written answers
Tuesday, 27 February 2024
Department of Finance
State Bodies
Paul Donnelly (Dublin West, Sinn Fein)
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146. To ask the Minister for Finance the number of WTE vacancies, by job title, in the Financial Services and Pensions Ombudsman as of 20 February 2024; the estimated full-year cost of filling each of those vacancies; and when each vacancy will be filled, in tabular form. [8866/24]
Michael McGrath (Cork South Central, Fianna Fail)
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The Financial Services and Pensions Ombudsman (FSPO) is an independent, impartial, fair and free service that helps resolve complaints against financial service and pension providers from consumers and small businesses.
Following approval of the FSPO’s Workforce Plan 2024-2026 in December 2023, the sanctioned staff complement in the FSPO was increased from 90.2 to 128.
I have been informed by the FSPO that as at 20 February 2024, the number of staff (Full Time Equivalent) is 92. Arising from the approval of the Workforce Plan, there are 36 further roles to be recruited. The recruitment plan, which includes anticipated on-boarding dates and the full year cost to the FSPO, based on the anticipated on-boarding dates, is set out below.
| Role Title | Vacancies | Anticipated Onboarding Date | Full year to FSPO (year 2024) based on anticipated start date (at mid-point of scale) |
|---|---|---|---|
| Assessment Officer | 3 | May-24 | €114,941 |
| Investigation Officer | 5 | May-24 | €191,569 |
| Admin Support - Investigation Services | 1 | May-24 | €38,314 |
| Legal Services Officer | 2 | May-24 | €76,628 |
| HR Manager | 1 | Jun-24 | €43,585.67 |
| Strategy Manager | 1 | Jun-24 | €43,585.67 |
| Assistant to Deputy Ombudsman | 1 | Jun-24 | €43,585.67 |
| Customer Experience and Innovation Manager | 2 | Jun-24 | €87,171.34 |
| Investigation Manager | 5 | Jun-24 | €217,928.34 |
| Registrar of Providers | 1 | Jun-24 | €43,585.67 |
| Legal Services Manager/Team Lead | 2 | Jun-24 | €87,171.34 |
| Decision Drafters | 6 | Jun-24 | €365,368.49 |
| Senior Dispute Resolution Manager | 1 | Jun-24 | €60,900.58 |
| Financial Controller | 1 | May-24 | €69,600.67 |
| Chief Information Officer | 1 | Jul-24 | €68,130.50 |
| Senior Manager, ICT | 1 | Sep-24 | €34,797.00 |
| Registration Officer | 1 | Jul-24 | €17,662 |
| Deputy Ombudsman | 1 | TBC | €58,930.71 |
| Totals | 36 | €1,663,455 |
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