Eamon Ryan (Dublin Bay South, Green Party)
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The regulation of the small public service vehicle (SPSV) industry, including SPSV licensing, is a matter for the independent transport regulator, the National Transport Authority (NTA), under the provisions of the Taxi Regulation Acts 2013 and 2016. While I sympathise with this case, I am not involved in the day-to-day operations of the SPSV industry.

Anyone who is unhappy with the way in which the NTA handled a case can complain to the Office of the Ombudsman whose role is to independently examine complaints from members of the public who feel they have not been treated fairly by public bodies. There is no charge for this service.