Written answers
Tuesday, 14 November 2023
Department of Employment Affairs and Social Protection
Public Sector Staff
Paul Donnelly (Dublin West, Sinn Fein)
Link to this: Individually | In context | Oireachtas source
308. To ask the Minister for Employment Affairs and Social Protection the number of WTE staff, by grade, in each employment support team within INTREO offices within Dublin as of 8 November 2023, in tabular form. [49863/23]
Heather Humphreys (Cavan-Monaghan, Fine Gael)
Link to this: Individually | In context | Oireachtas source
The employment support team comprises Employment Personal Advisors (Higher Executive Officers), Job Coaches (Executive Officers) and administrative support staff (Higher Executive Officers, Executive Officers and Clerical Officers).
Table 1 below lists the number of Whole Time Equivalent (WTE) staff by grade in each employment support team within INTREO offices within Dublin as of 8 November 2023. The Department keeps staffing under continuous review having regard to service needs, and seeks to allocate additional resources where required as quickly as possible.
| Office Name | Clerical Officer WTE | Executive Officer WTE | Higher Executive Officer WTE |
|---|---|---|---|
| Ballyfermot | 0 | 3 | 2 |
| Bishop's Square | 0 | 1.4 | 4.7 |
| Nutgrove | 2 | 1.5 | 3.6 |
| Parnell Street | 0 | 3.73 | 6.6 |
| Clondalkin | 2 | 3 | 4 |
| Tallaght | 2 | 6.2 | 2.4 |
| Balbriggan | 2 | 1.5 | 3 |
| Ballymun | 2 | 0 | 3 |
| Blanchardstown | 0.8 | 5 | 3.4 |
| Coolock | 2 | 3 | 3.5 |
| Kilbarrack | 2 | 1 | 1.6 |
| Swords | 2 | 2 | 2.8 |
| Finglas | 1.8 | 5 | 1.6 |
| Dun Laoghaire | 1 | 2 | 4 |
| Central Employment Services Support Team (delivers services for customers across the Greater Dublin area) | 0 | 1 | 12.8 |
Paul Donnelly (Dublin West, Sinn Fein)
Link to this: Individually | In context | Oireachtas source
309. To ask the Minister for Employment Affairs and Social Protection the number of WTE staff, by grade, working in the INTREO National Information Centre as of 8 November 2023, in tabular form. [49864/23]
Heather Humphreys (Cavan-Monaghan, Fine Gael)
Link to this: Individually | In context | Oireachtas source
The National Intreo Contact Centre is the Department's response to the customers' need for a centralised point of contact. It has replaced all local lines and created a centralised streamlined point of contact for working age schemes with the intention of reducing footfall to INTREO offices. The NICC has approximately 98 staff with blended working arrangements. These staff answer calls for both the NICC and CWS helpline.
National Intreo Contact Centre | ||
|---|---|---|
| Grade | People | Posts (FTE) |
| Higher Executive Officer | 9 | 7.90 |
| Executive Officer | 11 | 10.6 |
| Clerical Officer | 60 | 54 |
| TCO | 18 | 18 |
| TOTAL | 98 | 90.5 |
No comments