Darragh O'Brien (Dublin Fingal, Fianna Fail)
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The operation of the Whitegate Public Water Supply is a matter for Uisce Éireann, who has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local level.

I have been informed that Uisce Éireann in partnership with Cork County Council has issued a Boil Water Notice for customers supplied by Whitegate Public Water Supply, following consultation with the HSE. This notice is being issued as a precautionary measure to protect the health of approximately 9,000 customers due to increased turbidity in the raw water source as a result of recent heavy rainfall. This may have compromised the disinfection process at the water treatment plant which makes the water safe to drink.

Drinking water process specialists from Uisce Éireann are working to address the turbidity issues at the treatment plant and to lift the notice as quickly and as safely as possible, in consultation with the HSE. However, given the limitations of the existing water treatment plant infrastructure, it could prove extremely difficult to lift the boil water notice during the winter months when raw water turbidity levels tend to spike.

The Uisce Éireann Water Charges Plan and Customer Charter sets out a compensation mechanism when water quality is compromised and unfit for human consumption such as when Boil Water and Drinking Water Restriction Notices apply.

I do not have a role in the development and implementation of the Water Charges plan. These are matters for Uisce Éireann and are approved by the Commission for the Regulation of Utilities (CRU) following a public consultation process. Any issues, which cannot be resolved by Uisce Éireann to the satisfaction of the customer can be referred under the formal complaints process to CRU.

Business customers who pay charges are entitled to a rebate under the Customer Handbook as agreed with the Commission for Regulation of Utilities. Adjustments are made via the customers’ bills. This only applies to water used for drinking.