Michael McGrath (Cork South Central, Fianna Fail)
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I am advised by Revenue that between 2015 and 2017, a number of their public offices, including Athlone in 2016, transitioned from a walk-in service to an appointments service. However, from the start of the Covid-19 pandemic, the majority of Revenue public offices and the appointment service, closed to the public in line with public health guidelines.

Revenue has now restored its appointment service to complement the extensive online, telephone and postal services already provided.

An appointment can be arranged by calling the Appointment Helpline on 01 738 3660, from 9.30am to 1.30pm, Monday to Friday. The service allows customers to schedule an appointment at a time that suits them and facilitates the scheduling of virtual appointments or in person appointments, if preferred, at the Revenue offices in Dublin, Cork, Limerick, and Galway.

Notwithstanding, Revenue continues to provide a full range of online services for taxpayers to manage their tax affairs, which for the most part removes any requirement to attend public offices. These services, which include an online communications channel through the MyEnquiries system, are available 24/7, are easy to use and are fully secure.