Written answers
Tuesday, 8 November 2022
Department of Employment Affairs and Social Protection
Public Services Card
Ivana Bacik (Dublin Bay South, Labour)
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661. To ask the Minister for Employment Affairs and Social Protection the Intreo offices that are currently open for public services card appointments in Dublin; if her attention has been drawn to the difficulties experienced by applicants due to a reported increase in demand for the public services card; and the steps that she will take to address the delays. [54791/22]
Heather Humphreys (Cavan-Monaghan, Fine Gael)
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It is possible for a person to apply for a Public Services Card (PSC) at the following locations in Dublin:
- Balbriggan
- Ballyfermot
- Ballymun
- Bishop's Square
- Blanchardstown
- Clondalkin
- Coolock
- Dún Laoghaire
- Finglas
- Kilbarrack
- Nutgrove
- Parnell Street
- Swords and
- Tallaght.
Information on the PSC service in all Intreo Centres can be found on gov.ie - PSC/SAFE Registration Centres (www.gov.ie).
The SAFE registration process, which my Department uses to authenticate a person's identity, is a face- to-face process which results in the issuing of a PSC. Currently, it is not possible for someone who does not already have a PSC to acquire one without attending an Intreo/SAFE Centre. However, my Department is exploring the delivery of services to augment the current face-to-face identity proofing processes carried out by staff in Intreo and SAFE Centres nationwide by allowing customers to satisfactorily establish their identity online.
You may also be interested to know:
- The Department also has an online service which enables customers renew their PSC for 10 years through www.MyWelfare.ie. A verified MyGovID account is required to use this service, and a passport quality photograph must be uploaded with the renewal application.
- An expired card can be extended for three years by calling the Department’s PSC Helpdesk at 0818 837000. Where a PSC is lost, stolen or damaged, a person should immediately contact the PSC Helpdesk where officials will arrange for a new card to issue.
- A PSC is not required when a person is applying for or renewing a driver’s licence in-person at any of the National Driver Licence Service (NDLS) centres nationwide. A person must however book an appointment to attend an NDLS centre.
I trust this clarifies the matter.
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