Mary Lou McDonald (Dublin Central, Sinn Fein)
Link to this: Individually | In context | Oireachtas source

509. To ask the Minister for Employment Affairs and Social Protection the number of staff working in the INTREO centre, Parnell Street, Dublin 1 in October 2021, and currently, in tabular form. [51397/22]

Mary Lou McDonald (Dublin Central, Sinn Fein)
Link to this: Individually | In context | Oireachtas source

510. To ask the Minister for Employment Affairs and Social Protection the catchment area of the INTREO Centre, Parnell Street, Dublin 1, including the number of people that it includes, as well as the geographical area. [51398/22]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
Link to this: Individually | In context | Oireachtas source

I propose to take Questions Nos. 509 and 510 together.

The following schedule shows the number of staff assigned to the Parnell Street Intreo Centre in October 2021 and October 2022. 

These numbers represent staff working in Schemes Payments, Public Services Card/Personal Public Service Number Centre, Community Welfare Service, Activation and Community Employment Programmes. In addition, there are 26.13 staff working in Parnell Street Intreo Centre who relocated from the Navan Road Intreo Centre. 

The Parnell Street Intreo Centre has a current customer claimload of 4,337 and covers the catchment areas of Dublin 1 and 3.

I trust this clarifies the matter.

Mary Lou McDonald (Dublin Central, Sinn Fein)
Link to this: Individually | In context | Oireachtas source

511. To ask the Minister for Employment Affairs and Social Protection if she will provide a copy of the comprehensive review undertaken in 2021 of all services and activities delivered by her Department’s network of local offices. [51401/22]

Mary Lou McDonald (Dublin Central, Sinn Fein)
Link to this: Individually | In context | Oireachtas source

512. To ask the Minister for Employment Affairs and Social Protection if she will provide all recommendations relating to the Intreo service from the comprehensive review undertaken in 2021 of all services and activities delivered by her Department’s network of local offices. [51402/22]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
Link to this: Individually | In context | Oireachtas source

I propose to take Questions Nos. 511 and 512 together.

As is the case with any large customer service organisation my Department is constantly reviewing and refining its operational procedures and management structures. As part of this ongoing process in 2021 my Department made some changes to management reporting lines as well as how it organised the processing of Intreo centre claims so as to take account of remote working/blended working developments and to ensure that staff workloads could be balanced.  

The review did not involve any changes to Intreo centre locations or services available to the public at Intreo centres. As is normal practice these changes were discussed with staff unions and have been in place since January 2022.

These changes also reflect and facilitate the changed working environment post Covid-19 – in particular the move to remote/blended working.

Ongoing regular reviews of internal structure and processes are normal in any operational environment. These routine operational reviews do not involve any change to customer benefits or entitlement but represent normal business process change and refinement. Therefore it is not the practice to publish, nor is it intended to publish, any report on the changes.

I trust this clarifies the matter for the Deputy.