Thursday, 14 October 2021
Department of Communications, Climate Action and Environment
National Broadband Plan
84. To ask the Minister for Communications, Climate Action and Environment the position regarding the provision of fibre broadband to a property (details supplied); and if he will make a statement on the matter. [50187/21]
Telecommunications service providers are regulated by the Commission for Communications Regulation (ComReg), which operates independently of my Department. The telecommunications regulatory framework, which ComReg implements, requires each telecommunications services provider to establish and operate a code of practice, including requirements for complaint handling and means of contact. Service providers must implement these measures, at a minimum, to assist consumers (including businesses) when they need to contact them with a complaint. A copy of the code of practice, which includes the three ways in which consumers can contact service providers, one of which is by electronic means of contact such as an email address or an online complaint form, can be accessed at: www.comreg.ie/code-practice-handling-complaints/. Any operator failing to comply with any of these requirements is a matter to be pursued by ComReg.
My Department will bring this matter to the attention of ComReg in its role as independent telecommunications regulator.