Tuesday, 15 June 2021
Department of Housing, Planning, and Local Government
552. To ask the Minister for Housing, Planning, and Local Government if there is easy access to persons to discuss the Rebuilding Ireland loan scheme given concerns that the phone numbers sometimes only refers clients to a chat function and the online calculator does not always work. [30500/21]
Both the Rebuilding Ireland Home Loan website and call centre are managed by the Housing Agency.
Due to remote working, phone contact through the call centre is currently suspended. However the website chat function is available. The Housing Agency has advised that under GDPR the user must activate the Zendesk permissions offered in order to initiate this chat function.
Visitors to the site can update their preferences should they wish to avail of the chat function during the contact centre working hours. They can also leave a message and will receive a response should they be using the website outside of these hours.
Additionally visitors to the website are provided with the contact details of all Local Authorities, who can also assist with Rebuilding Ireland Home Loan queries, which are available through the link – .