Written answers

Thursday, 17 December 2020

Department of Communications, Climate Action and Environment

Telecommunications Services

Photo of Ruairi Ó MurchúRuairi Ó Murchú (Louth, Sinn Fein)
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261. To ask the Minister for Communications, Climate Action and Environment his plans to ensure the Commission for Communications Regulation has adequate powers to ensure a decent standard of care for customers; and if he will make a statement on the matter. [44580/20]

Photo of Eamon RyanEamon Ryan (Dublin Bay South, Green Party)
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ComReg currently has a suite of enforcement and sanction powers available to it in regulating the telecommunications sector. Transposition of the European Electronic Communications Code, a new European regulatory framework will include, inter alia, certain additional provisions relating to strengthening end user rights. In delivering its mandate, ComReg currently has a significant team working on customer facing issues and has a high degree of transparency in relation to its work in this area, including providing information on its website which is available at  www.comreg.ie. The regulator continues to actively use its statutory powers to assist affected customers in resolving their complaints, and to exert pressure on any service providers which fail to meet adequate standards of customer care, in order to ensure matters are improved.

I understand that ComReg is also currently considering whether it would be possible to place additional obligations on service providers. This includes consideration of what, if any, further legislative or non-legislative changes that may be necessary and appropriate.


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