Written answers
Thursday, 10 October 2013
Department of Finance
Consumer Protection
Arthur Spring (Kerry North-West Limerick, Labour)
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57. To ask the Minister for Finance further to Parliamentary Question No. 191 of 01 October 2013, the options that are available to the consumer if an international insurance company licenced in Ireland which plans to cease operation fails to provide at least two months notice to affected consumers to enable them to make alternative arrangements; and if he will make a statement on the matter. [42837/13]
Michael Noonan (Limerick City, Fine Gael)
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If an insurance firm does not provide a consumer with two months' notice of their intention to cease operating, this is a potential breach of Section 3.11 of the Consumer Protection Code. The consumer can make a complaint to the Financial Services Ombudsman who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. The Office can be contacted at and is a free service to the complainant. If there has been a breach of the Consumer Protection Code then the Central Bank of Ireland can consider enforcement action.
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