Written answers
Thursday, 13 May 2010
Department of Communications, Energy and Natural Resources
Telecommunications Services
5:00 pm
Paul Connaughton Snr (Galway East, Fine Gael)
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Question 211: To ask the Minister for Communications, Energy and Natural Resources the reason broadband service provided to a person (details supplied) in County Galway is of such inferior quality; if he will give consideration to the provision of a repeater box for a number of customers in this area who just have a very problematic service from a provider; and if he will make a statement on the matter. [19785/10]
Eamon Ryan (Dublin South, Green Party)
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The direct provision of broadband services is a contractual matter between the service provider and its customer and I am therefore not in a position to intervene in such matters.
The service provider retains the primary responsibility for complaint resolution where a user experiences difficulties with the service being provided to them. If a customer is not satisfied with the service provider's complaints handling procedures, he or she may contact the Commission for Communication Regulation (ComReg).
The Communications (Regulation) Act, 2002, as amended outlines ComReg's role in protecting and promoting consumer interests.
Under this Act, ComReg is mandated to ensure a high level of protection for consumers in its dealings with suppliers and to investigate complaints from consumers regarding the supply of and access to, electronic communications services, networks and associated facilities.
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