Written answers
Wednesday, 24 October 2007
Department of Health and Children
Health Service Executive
8:00 pm
James Reilly (Dublin North, Fine Gael)
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Question 167: To ask the Minister for Health and Children the number of complaints received by the Health Service Executive under its complaints system up to 30 September 2007; the number deemed to be valid; the number acknowledged within five working days of their receipt; the number resolved on an informal basis; the number withdrawn; the number of complaints officers involved in the investigation of these complaints; and if she will make a statement on the matter. [25717/07]
Mary Harney (Dublin Mid West, Progressive Democrats)
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Section 6 of the Health Act, 2004 states that the Health Service Executive is a corporate body. In view of this, the number of complaints received by the Health Service Executive under its complaints system and the breakdown of these complaints is a matter for the HSE.
Accordingly, my Department has requested the Parliamentary Affairs Division of the Executive to arrange to have this matter investigated and to respond directly to the Deputy.
James Reilly (Dublin North, Fine Gael)
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Question 168: To ask the Minister for Health and Children the number of complaints received by the Health Service Executive under its complaints system up to 31 July 2007; the number received; the number investigated by a complaints officer; the number of complaints that were investigated and concluded within the 30 day time-frame set out in the regulations; the number of cases in which the complainant sought a review of the recommendation of the complaints officer; and if she will make a statement on the matter. [25718/07]
Mary Harney (Dublin Mid West, Progressive Democrats)
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Section 6 of the Health Act, 2004 states that the Health Service Executive is a corporate body. In view of this, the number of complaints received by the Health Service Executive under its complaints system and the breakdown of these complaints is a matter for the HSE. Accordingly, my Department has requested the Parliamentary Affairs Division of the Executive to arrange to have this matter investigated and to respond directly to the Deputy.
James Reilly (Dublin North, Fine Gael)
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Question 169: To ask the Minister for Health and Children the number of cases in which the Health Service Executive assigned its functions in relation to reviewing any recommendation made by a complaints officer to another body; the identity of the body to which it has assigned such functions under Section 49 (4) of the Regulation; and if she will make a statement on the matter. [25719/07]
Mary Harney (Dublin Mid West, Progressive Democrats)
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Section 6 of the Health Act, 2004 states that the Health Service Executive is a corporate body. In view of this, the number of complaints received by the Health Service Executive under its complaints system and the breakdown of these complaints is a matter for the HSE. Accordingly, my Department has requested the Parliamentary Affairs Division of the Executive to arrange to have this matter investigated and to respond directly to the Deputy.
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