Alice-Mary Higgins (Independent) | Oireachtas source

To clarify, the issue is not the issue of multiple complaints; rather the idea is that there can be a single complaint that involves multiple parties, that is, a person can make a complaint that covers more than one intermediary service provider. There is the capacity to make a million complaints or multiple complaints. However, the question is in order to ensure its efficiency, to ensure that a single complaint, where appropriate, can address more than one intermediary service provider. That can perhaps be tackled in the regulations but it is important. We do not want those making complaints to effectively get told they have barked up the wrong tree on one complaint and the next; we want to make it easy and effective.