Seanad debates

Wednesday, 26 October 2022

Consumer Rights Bill: Report and Final Stages

 

10:30 am

Photo of Niall Ó DonnghaileNiall Ó Donnghaile (Sinn Fein) | Oireachtas source

I move amendment No. 4:

In page 100, between lines 16 and 17, to insert the following: “Consumer Rights relating to Language Options of On-Premises and Public Self-Service Kiosks

122.(1) This section shall take effect on a date to be set by the Minister, no earlier than 31 December 2023 and no later than 1 January 2026, and shall have effect only on self-service kiosks which are newly introduced, upgraded or updated, following that date.
(2) In the case of a self-service kiosk, including but not limited to self-service cashiers, ticket machines and automated teller machines, located in a business premises or operated by a business in a public place for the purposes of use by a consumer or member of the public, the kiosk shall provide the consumer with the option to use the kiosk in the Irish language or provide the consumer with a choice between using the kiosk in the Irish language or the English language.

(3) Nothing in this section shall prohibit the provision of options to use the kiosk in other languages in addition to those required under this section.

(4) The service available on the kiosk in the Irish language shall be of at least the same standard and quality as the service available in the English language.

(5) Where there is a single default language on the self-service kiosk or its homepage menu, the default shall be the Irish language.

(6) Where flag icons are used to represent language options on a self-service kiosk, the Irish flag shall be used to represent the Irish language option.

(7) In the event of the information referred to in subsection (2)being provided in both official languages on the same page—
(a) the text in the Irish language shall be first,

(b) the text in the Irish language shall be at least as prominent, as visible and as legible as the text in the English language,

(c) the lettering of the text in the Irish language shall not be smaller in size than the lettering in the text in the English language or in italic font where the English text is not,

(d) the text in the Irish language shall convey the same information as is conveyed by the text in the English language, and

(e) no word of the text in the Irish language shall be abbreviated unless the word in the text in the English language, which is a translation thereof, is likewise abbreviated.
(8) Where the kiosk allows for, requests, or causes to be recorded, a consumer’s name as part of its use, an interaction or a transaction, the right of the consumer to correctly input and have recorded their name, in the Irish language or in the English language, including síntí fadaand séimhithe, shall be guaranteed.".

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