Aisling Dolan (Fine Gael) | Oireachtas source

Like Senator Higgins, I appreciate the importance of this provision. It is contact with the person involved, which is so crucial. As the Minister has previously referenced here, there are concerns about whether one speaks to the correct person, and that the registered letter is not opened by someone in the house who may not be the person that the letter is directed to, which is the essence of why a phone call is crucial as a first step. We must ensure that this matter is handled in a way that makes the person and his or her family feel that this method is being used to accommodate them as well.