Robert Troy (Longford-Westmeath, Fianna Fail) | Oireachtas source

I thank the Senator. I reiterate that where there is a complaint from a consumer that he or she was subject to unfair practices in the way that the terms and conditions of an agreement were reached, it is open to him or her to make a complaint to the CCPC under the regulations on unfair terms in consumer contracts. Despite the fact that 70 people have contacted the CCPC this year and despite the survey the Senator conducted whereby 200 people came back to him directly expressing dissatisfaction with their contracts, not one person has lodged a formal complaint to the CCPC. That could indicate that those people were able to arrive at a mutual agreement with the caravan park operator. A mutual agreement is always much better. Perhaps there are other reasons people did not decide to pursue their complaints further.

I am happy to go back to the CCPC on foot of the Senator's contribution today and see if we can look at reviewing what is there. I will reiterate the point that despite 70 people contacting the CCPC, not one made an official complaint.It would be worth the Senator's while, although I am not telling him his business, to make the 200 people who contacted him aware that they can contact and make an official complaint to the CCPC.