Seanad debates

Tuesday, 14 May 2019

An tOrd Gnó - Order of Business

 

2:30 pm

Photo of Jerry ButtimerJerry Buttimer (Fine Gael)

I agree with Senator Murnane O'Connor that there is a movement away from the interpersonal communication which applies when calling any organisation. Eircom has become appalling in its customer care, as have the banks. There now seems to be no interface with a person; it is all through a machine. Over the phone customers are put on hold for an inordinate amount of time with no resolution. I hope we will not lose that personal communication. I share the Senator's concern over self-serve kiosks. There are people in a hurry who do not have the capacity to use the machine. It is an issue we should address as a society. On a number of occasions I have made the point that banks do not want to see people inside their buildings. I am a Bank of Ireland customer and I refuse to go onto Banking 365 because I want to be able to go in. I know I am probably old-fashioned-----

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