Jerry Buttimer (Fine Gael) | Oireachtas source

I know of a frustrated person who was in the front room at home on a Monday morning - the same could apply to any morning or to a person of any age or description. The person had to wait 49 minutes to get hold of an operator to speak about an issue with a bill. That is only one example that I can quote from – it comes from an experience I have had personally. People can spend 90 minutes waiting to speak to an operator or customer service person. That is not good enough given that we are investing millions of euro. The fundamental point is that the customer, in some cases, may not have the wherewithal to go through the various steps to get to talk to an agent. We must make it easier and simpler for people to engage rather than more difficult. The same applies to banking. A person now walks into personless banks to lodge funds.