Jerry Buttimer (Fine Gael) | Oireachtas source

For once the intervention is good and I welcome it. Senator Conway-Walsh is right. To be fair to all public representatives, we know there is an issue with customer care in some parts and with some private telephone operators. They have a duty to work with people to ensure queries and concerns are met. I full agree with Senator Conway-Walsh. If I was to telephone one of these companies and I got through within 20 minutes, I would be doing well. God be with the old days when, if I pressed the button, I could get my money back. Now, I have to press the button to go further without even getting to speak to someone. That is rather disconcerting. I was on the telephone to Eir.