Jim Daly (Cork South West, Fine Gael) | Oireachtas source

I thank Senator Conway for raising this issue and giving me the opportunity to provide an update to the House. This Government is committed to delivering disability services that are person-centred and putting those who need supports at the centre of our focus. We want to empower people to live independent lives by improving access to the services they require. The 2016 census figures indicate 54,810 people, or 1.2% of the population, have a sight-related disability. This represents a 6% increase since 2011. These people have the right to the same access to healthcare services as everyone else.

In 2015, the Health Service Executive published "Guidelines on accessible health and social services". The guidelines were developed by the HSE in consultation with the National Disability Authority to give practical guidance to all health and social care staff about how they can provide accessible services to all. The key message in these guidelines is ask, listen, learn, plan and do. Communication with patients is key to being able to plan appropriate supports to improve accessibility. From access to buildings to managing appointments and communicating clearly with patients, the HSE is committed to ensuring that access to services is a priority.

Within acute hospitals and across the hospital groups, access officers support staff in dealing with matters where additional support or guidance is needed. Where gaps exist, access officers are working to address systematically the gaps and ensure future services and facilities comply with national guidelines, standards and legislation. The quality improvement division within the HSE is working in partnership with patients and families to improve the quality and safety of care for patients. The National Council for the Blind of Ireland has also developed specific information resources for healthcare professionals working closely with the HSE to provide input and invaluable advice.