Joe McHugh (Donegal, Fine Gael) | Oireachtas source

Gabhaim buíochas leis an Seanadóir as ucht na ceiste. Ar dtús ba mhaith liom m'aitheantas agus mo chomhghairdeas a thabhairt don Seanadóir as a cheapachán úr sa Seanad. Chomh maith le sin, fuair mé fáilte mhór in mBéal Feirste nuair a bhí mé ann cúpla bliain ó shin. Chonaic mé an sár-obair atá déanta sa cheantar féin. Fuair mé taithí agus uchtach mór mar chathaoirleach choiste Chomhaontú Aoine an Chéasta. Tá cúrsaí tras-teorainn iontach tábhachtach. Tá cúrsaí sa Tuaisceart agus sa Deisceart tábhachtach agus go háirithe an obair atá romhainn fá dtaobh den Brexit. Tá sé sin thar a bheith tábhachtach. Gabhaim buíochas as an Seanadóir maidir le sin.

I will set the context in terms of the current and projected future demand for passport services and then set out the services available to citizens across this island and new initiatives to be introduced in the coming years. The passport service is in peak season, with 44,927 applications in the system as of 11 July. The level of overall demand is very high this year, with an 11% rise in the number of applications this year to date compared to the same period last year. However, the situation has improved recently. On 31 May there were a total of 68,009 applications in the system, and this has fallen steadily throughout June and July. I pay tribute to the team in the passport office, who faced an enormous challenge at the end of May. They have been working diligently and effectively in this regard. At the same time, we are seeing a significant increase in queries and applications from Northern Ireland following the outcome of the UK referendum. In June there were 7,045 applications from Northern Ireland and 5,719 applications from Great Britain. These represent increases of 9.5% and over 20%, respectively, compared to the same month in 2015. While it is too early to say what the precise impact will be, I expect that applications from Northern Ireland will increase substantially in the months ahead. However, the numbers need to be taken in context, as the passport service issued more than 670,000 passports last year. The passport service currently provides a comprehensive range of options for citizens to apply for passports, and I do not anticipate any impact on the processing times for passport renewals as a result of the referendum and increased application levels from Northern Ireland and Great Britain.

The vast majority of passport applicants on both sides of the Border submit their applications through the post office network on this island. This is the most efficient and cost-effective way to apply, and documents can be submitted at 77 post offices in Northern Ireland. This means that no Irish citizen needs to travel a significant distance to renew a passport. Over 90% of passport applications from the island of Ireland to date this year were submitted through the postal service. To accommodate a relatively small number of people with urgent or sudden travel needs, an appointment service is in operation in the passport offices in Dublin and Cork. This allows customers to book guaranteed time slots, removes the necessity to queue and provides certainty as to waiting times at public counters. The passport reform programme, which is well under way, will deliver significant customer service improvements to benefit citizens. From early next year it will be possible for adults renewing their passports, whether they are based on the island of Ireland or overseas, to submit their applications online. This will greatly improve convenience and efficiency, and applicants in most cases can avoid having to travel to a passport office, or indeed a post office. The passport service plans to have the online service available across the full range of application types, including first-time applicants and children, by 2019. The service will include personal assistance through public offices or service providers, with online applications for those people who lack internet access or technology skills. I expect that the efficiencies generated by the online passport system will result in lower turnaround times, fewer demands on the passport offices in Dublin and Cork and an increase in customer satisfaction.

Overall, I am satisfied that the range of service options meets the current needs of passport applicants and that the service improvements on the way will allow the passport service to cope with future challenges. This includes an increase in applications from Northern Ireland. Moreover, given the current financial pressures on the Department’s resources, there is no justification, on a value-for-money or operational basis, for opening any additional passport offices at this time.

There is no need for concern about freedom of movement or entitlements to an Irish passport following the outcome of the referendum. The process of negotiation to enable the UK to leave the European Union is likely to take at least two years, as envisaged under Article 50 of the Treaty on European Union, once the article is triggered. During this period, the UK remains a member of the European Union and its citizens continue to enjoy full rights, including freedom of movement within the EU. At the same time, the referendum has not in any way changed the entitlement to an Irish passport, including as it extends to those people born on the island of Ireland and those who are entitled to Irish citizenship through parents or grandparents born in Ireland, North or South.

I am confident that the service options in place provide a sufficient level of access to passport services for citizens, whether or not they are based on the island of Ireland. The introduction of online services shortly will ensure that even fewer people will need to call to a passport office than is the case now. Less than 8% of passport applications were made in person at passport offices so far this year. There is no operational or financial justification for the opening of a passport office in Northern Ireland at this time. My Department will continue to keep service levels under careful review and adjustment will be made to the deployment of resources as needed.

I urge all Members of the House to join with the Minister, Deputy Charles Flanagan, and I in promoting public awareness of the need to apply for passports in a timely manner. When this is done, applicants should have no need to visit a passport office because the post office network throughout the island partners with the passport office in providing an application service.