Mary Ann O'Brien (Independent) | Oireachtas source

-----dial 3 for ALONE or dial 4 for credit card information. If one dials 4, one must enter one's account number and PIN and then wait and hope to goodness a human being may come on the line, and they rarely do for another 35 or 40 minutes. Members who have not seen the film "The Best Exotic Marigold Hotel", it is worth a look. After the death of her husband, Dame Judi Dench is on the telephone to a call centre in India and the call centre girl had never been trained emotionally on how to accommodate and deal with an older person who had just lost her husband and it is a serious business.

I want to take the Minister of State to somewhere close to where I live, namely, the McAuley centre in Naas, County Kildare. It is a world-class centre of excellence.