Damien English (Meath West, Fine Gael) | Oireachtas source

I will convey that message to the Minister of State. To be clear, the statistics are currently not available. It is not a case that they do not exist but I think they could not compile the information within the timeframe. I will pass on the message to the Minister of State, Deputy Humphreys. The Senator has a very good reason for using the information which is to identify future service needs. The Department values the service it provides. I refer to the changes proposed for the delivery of customer services through the Intreo offices. It is hoped to see a decrease in the caseload for case officers through working with private industry to address the needs of all our constituents and clients. It is hoped there will be a significant improvement in the time available to each client because this will help them on their journey to re-employment. I will provide the information to the Senator when it is compiled.