Tom Shehan (Fine Gael) | Oireachtas source

The Minister of State said in his reply, "The CER is focused on actions to mitigate costs for business and residential consumers". My problem is that this is not being done for the consumer. I refer to the recommendation that consumers should switch providers. In my understanding of economics and business one does not chop and change because there is an expectation that the supplier will look after its customers. I note that the Minister of State urges that more vulnerable customer categories should be made aware of the most competitive offerings available to facilitate the transition to the best value deals in the market. That is not looking after the customers and that is my concern and complaint. Reductions are not being passed on. For example, gas prices have fallen by 27%. I could line up 100 people in the morning and I do not think any one of them will tell the Minister of State that his or her electricity bill has dropped. I have documentation from a constituent which shows that his electricity bills have gone up. I refer to the Minister of State's remarks that some customers, in particular, older and more vulnerable people, are reluctant or feel unable to switch. They should not have to switch. The Commission for Energy Regulation, which is there to mitigate costs for business and residential customers, should insist and ensure that the electricity companies pass on the benefits of the reduced costs of gas.