David Cullinane (Sinn Fein) | Oireachtas source

I am not missing the point at all and fully understand that the Bill is indicating that this is an extra layer of complaints procedure. It is being called a "dispute resolution service". I fully understand that after the so-called customer has exhausted every other opportunity, this added layer is being permitted. The point is it is only being permitted for those who are registered, as the Minister of State has accepted. I do not expect him to make another comment on this, but I am pressing the amendment. It is a fundamental issue, as everybody should have a right to complain, regardless of whether he or she is registered.