John Gilroy (Labour) | Oireachtas source

The point Senator Cullinane is missing is that the entire section refers to a complaint by a customer, and section 8(4) restates what is said in section 8(1). As far as I can see, it strengthens the position of customers because it obliges the commission to provide a dispute resolution service. Instead of being a negative point, as my colleagues on the Opposition side are saying, I see it as entirely positive.

We sat through 15 hours of contributions from the Senator's colleagues here last Friday night and we did not complain. We expect the same courtesy.