Caít Keane (Fine Gael) | Oireachtas source

I am on the same side as Senator Bacik. It is a dispute resolution mechanism. It is important to have dispute resolution facilities to ensure people do not always end up in court. The section states that the commission shall provide a dispute resolution service. It is between Irish Water and the customer, the intermediary being the commission, but if a customer is subject to legal proceedings he or she will not be included. A facility that can act as a mediator in resolving disputes is welcome, because neither the customer, Irish Water nor anybody else will get everything right on the first day.