Ivana Bacik (Independent) | Oireachtas source

One has to be careful and read carefully the text of both sections to see that they are very different things. The customer consultative forum is about the broader policy issues. Of course anyone who has a complaint about aspects of Irish Water that comes under that section should go there. The customer dispute resolution is a narrower issue for people who have issues or a dispute with the entity as a customer. It is specifically related to the person's role as a customer.