Ivana Bacik (Independent) | Oireachtas source

As I read it, this is a limited dispute resolution service, in line with or similar to the service operated by the commission for customers in the energy sector. It is narrowly focused. Clearly, people with broader complaints who may not be customers but who have complaints about other aspects of Irish Water should go to the forum. Section 7 indicates that the public water forum is for customer consultation, but that is more broadly drawn.