David Norris (Independent) | Oireachtas source

This is the most outrageous line in the entire Bill. It is completely disgraceful. Nothing the Minister can say about identifying with the people and all the other hogwash will cover over the fact that this is a deeply wrong and essentially undemocratic thing to have in legislation. It is also, possibly, unconstitutional because the right to appeal is a broad right under the Constitution.
The section states that person is not entitled to make a complaint unless he has registered as a customer. That is utterly against all sense of decency. Furthermore, it is even narrower, because the previous lines states that the person must be registered at the time to which the complaint relates. Therefore, even if a person joined subsequently, he has no standing. This raises the question of locus standias well.
It is interesting to see the Labour Party supporting the Government in the intention of this obnoxious legislation. I am completely in support of Sinn Féin on the matter. It is a good day for democracy when we stand out against these intrusions into the ordinary natural and democratic rights of citizens. This is a red line as far as I am concerned. The Government is denying people the right to make a complaint unless they are customers. That really is a case of the bullwhip being applied to the people.